Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and booking information)
• Profile information (such as preferences, travel interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)
• Passport details and other identification information necessary for travel arrangements
• Special requirements (such as dietary restrictions or accessibility needs)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Book a tour or service
• Subscribe to our newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service
• Provide travel documentation

2.2 Indirect Collection

We may also collect information about you from other sources, including:

• Travel partners and service providers
• Social media platforms, if you interact with us through those channels
• Third-party booking platforms
• Public sources of information

2.3 Automated Collection

We use various technologies to automatically collect information, including:

• Cookies: Small data files placed on your device when you visit our website
• Web beacons: Electronic images that help us deliver cookies and count visits
• Analytics tools: To understand how users interact with our website

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and fulfill your bookings and requests
• Communicate with you about bookings, services, promotions, and events
• Personalize your experience and deliver content and offers relevant to your interests
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Conduct research and analysis to better understand our customers
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and enforce our terms and policies

4. How We Share Your Information

We may share your personal information with:

4.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors
• Hotels, transportation providers, and other travel partners
• Email service providers and customer relationship management systems
• Analytics providers
• IT and system administration services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statute of limitations, litigation, or regulatory investigations)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we have about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict the processing of your information
• Data portability: Request a copy of your personal information in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdrawal of consent: Withdraw your consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Bangladesh Tour Guide
28 Theo Valley
Jamieton SK14 1SB
United Kingdom

Email: [email protected]
Phone: +449783009549